Account

Troubleshooting

Resolve blocked storefronts, incomplete scans, magic-link problems, and limited coverage.

Storefront could not be verified

Confirm the public domain is correct and loads without a private login.
Remove admin paths, query tokens, and staging credentials.
Check whether a firewall or bot system blocks automated browsers.
Retry after the storefront is publicly reachable.

Scan shows limited coverage

Open the coverage section and review failed pages, targeted surfaces, and completed surfaces. A limited result can still contain useful findings, but it should not be presented as a complete storefront baseline.

Need help

Contact support@pixelclear.io and include the scan ID. Do not email authentication tokens or store credentials.